Return & Exchange Policy


1. General Policy

At Boland Interiors, we aim to ensure all customers are satisfied with their purchase. Many of our products are made-to-order or tailored to individual requirements, so returns are limited as outlined below.

Nothing in this policy affects your statutory rights under Irish law, including the Consumer Rights Act 2022.

2. Change of Mind & Order Accuracy

We do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect choice, colour, or style

  • Incorrect measurements provided by the customer

  • Custom, made-to-measure, or special order items

Customers are responsible for ensuring that all selected products, colours, and specifications are correct before confirming an order. Where measurements or specifications are confirmed by the customer prior to ordering, these will be used to process the order.

3. Faulty, Damaged, or Incorrect Items

You may be entitled to a repair, replacement, or refund where goods are:

  • Faulty due to a manufacturing defect

  • Incorrectly supplied by Boland Interiors

  • Not as described at the time of sale

This does not apply where issues arise due to:

  • Normal wear and tear

  • Damage occurring after delivery

  • Misuse, improper care, or maintenance

  • Incorrect measurements provided by the customer

  • Installation not arranged by Boland Interiors

If you believe there is an issue:

Please notify us as soon as reasonably possible, ideally within 48 hours of delivery or fitting, with photos and details.

Boland Interiors reserves the right to inspect goods and/or request further assessment before confirming a resolution.

4. Installation & Fitting

Installation may be arranged by Boland Interiors or carried out by third-party contractors.

Customers may also choose to use their own fitters.

Any concerns should be reported as soon as possible, ideally within 48 hours of completion.

Boland Interiors is not responsible for:

  • Work carried out by customer-appointed fitters

  • Issues arising from subfloor condition, site conditions, or pre-existing structural issues

  • Where installation is arranged by Boland Interiors, we will liaise with the installer to assess and resolve any verified workmanship issues.

5. Product Variation

Due to the nature of flooring, furniture, and beds:

  • Variations in colour, shade, texture, or finish may occur between samples and final products

  • Differences between batches and lighting conditions can affect appearance

  • These are normal characteristics and do not generally indicate a fault.

6. Refunds

Where a refund is agreed:

  • It will be processed using the original payment method

  • Refunds may be full or partial depending on the circumstances

  • Delivery and installation costs are non-refundable unless the issue is due to an error by Boland Interiors

7. Cancellations

  • Orders may be cancelled before being confirmed with suppliers

  • Once an order has been placed with suppliers or production has begun, cancellation may not be possible

  • Deposits are non-refundable once an order is confirmed, as they cover administration time, order processing, and commitment to suppliers

8. Delivery & Inspection

Customers are encouraged to inspect goods upon delivery:

  • Any visible damage should be reported at the time of delivery where possible

  • Any non-obvious issues should be reported as soon as reasonably possible, ideally within 48 hours

  • Prompt reporting helps us resolve issues quickly and efficiently

  • Responsibility for goods passes to the customer once delivery has been completed

9. Contact

For all queries, please contact:

Boland Interiors

📞 083 811 0871

✉️ info@bolandinteriors.ie